Meet Alicia
Alicia Byrd
The founder and CEO of Ambit Consulting, Alicia Byrd has held both corporate and legal operational roles spanning over twenty years. She holds a Bachelors of Business Administration from the University of Arizona Global Campus, and an Associates in Paralegal Studies.
Cutting her teeth in local and regional restaurant management prior to becoming a paralegal, the hustle of each was ingrained early in her career. After several years with debtor and creditor’s rights law firms and a Chapter 13 Trustee, she moved into the mortgage servicing industry with JPMorgan Chase, auditing legal vendor performance and leveraging her legal knowledge to improve all bankruptcy processes.
Discovering that process improvement and connecting lines of business to run seamlessly was an exciting progression of her skills, she moved into a business analyst role to holistically connect the impacts of bankruptcy to all other areas of mortgage servicing, including loss mitigation, collections, and investor claims. This grew beyond mortgage servicing into firm wide training and consultation of the bankruptcy process for Auto, Credit Card, Small Business and Commercial Banking.
Her next move was to be an AVP - Sr. National Project Manager with JPMorgan’s Middle Market Commercial Banking. Here she developed skills in Mergers & Acquisitions, commercial real estate, portfolio companies, and corporate location strategy. The opportunity to learn from experienced executives in multiple industries was invaluable.
She moved to Flagstar Bank from JPMorgan to become the VP of Bankruptcy where her team led the way in default servicing with KPI scores, regulatory compliance, QC processes, and overall efficient operations. Her role expanded to include process, reporting, and enhancement oversight of all areas in Flagstar’s default mortgage servicing: Collections, Loss Mitigation, Foreclosure, Bankruptcy, Property Preservation, REO, and Claims.
Throughout her career, she has spoken on business operations and management strategies both on webinars and conference panels with the Five Star Institute and its Legal League group, the American Legal Financial Network, USFN, and the Default Women’s Collective. She was a 2022 nominee for Five Star Institute’s Women in Housing Award.
Moving into 2025, Alicia thought that many organizations in the mortgage industry and beyond could benefit from her years of learning how a business functions, and progressively developing that business to become what its leaders envision, thus founding Ambit Consulting. Her ability to understand both legal and operational process in many industries allows her to be agile and innovative with solutions tailored to her client’s needs.
Meet Joseph
Joseph Call
Joseph Call is the COO of Ambit Consulting, leading our Engineering, Automation, and Design consulting. His experience spans over twenty years of in mechanical design engineering and over fifteen years in management and SolidWorks experience. He holds a degree in Computer Drafting and Design from ITT Technical Institute and is Six Sigma black belt trained.
Joseph began his journey in product design as an Engineering Designer for Pheonix USA, and later TACO Metals, handling component and assembly molds, drawings and instruction sheets for castings, injection molded plastics, sheet metal fabrication, aluminum, deep drawn and tubular products and assemblies. He also began learning international supply chains for all related products within the respective companies.
He moved on to be a Modeler with Thomas & Betts (now ABB), where he developed models and fabrication drawings of tubular pole structures and related hardware, QC of the same, as well as creating processes to streamline and document project milestones.
Joseph’s time at Innovative IDM as a Mechanical Design Engineer was the opportunity to innovate (pun intended) on a large variety of products related to automation. These projects included end of arm tooling design, robotics, manufacturing, end to end process development, and machine design. He was also chairman of the safety committee, keeping the company in line and up to date on safety and compliance.
Joseph moved into OEM manufacturing with Thermal Solutions Manufacturing, where he was the Managing Senior Designer responsible for an international team of engineers handling all aspects of engineering from drafting to implementation for industrial radiators, including supply chain, reverse engineering, client relations, product manufacturing, QC, compliance, ISO 9001 & ISO 14001 standards, the latter of which was achieved in six months under his management.
Joseph has a passion for engineering and has spoken at and attended several conferences, including NARSA and SolidWorks 3D Experience World. He is always enthusiastic to bring teams together in culture and efficiency in a way that meets standards and budget while maintaining morale and appreciating the character of all employees within a company. He seeks to bring this passion to our clients and progress them toward success.
Check out his Digital Portfolio here.